We’re committed to getting your order to you quickly, reliably, and affordably.

Order Processing Time

• Orders are processed within 24–48 hours

• Orders placed on Sunday will ship the next business day

Shipping Rates

• FREE shipping on all orders over $150

• Flat rate shipping of $10.95 on all orders under $150

Shipping rates are automatically applied at checkout.

Shipping Methods

We ship using trusted carriers such as:

• USPS Priority Mail

• UPS

We select the most efficient and cost-effective shipping option for your order.

Local Pickup Option

Local customers in Brentwood, CA may select local pickup at checkout (if available).

Incorrect or Damaged Orders

If your order arrives damaged or incorrect:

• Please contact us immediately

• We will resolve the issue as quickly as possible

Questions?

If you have any questions regarding shipping, our team is happy to help.

At ALLUV Place Boutique, we want you to love your purchase. If something isn’t quite right, we’re here to help with a simple and clear return process.

Clothing Returns – Local Pick Up Orders

You may return any full-priced item that meets the following conditions:

• Item must be unworn, with original tags attached

• Item must be free of any scent (perfume, smoke, etc.)

• Return must be made within 10 days of purchase date

Eligible returns will receive:

• Exchange, OR

• Store credit / gift card for the full purchase amount

All returned items will be inspected to ensure they are in brand new condition before approval.

Once an exchange is completed, that purchase becomes final sale

Shipped Orders – Returns

Our return policy for shipped orders follows the same guidelines as local pick-up orders:

• Returns must be initiated within 10 days from delivery day

• Items must be unworn, tagged, and scent-free

• We charge a flat rate fee of $8 to ship returns back. The cost of the label will be deducted from your return. If you would like to take care of the return shipping, there is no fee. 

Important:
You must provide proof of shipment by emailing your tracking number. This ensures your return was sent within the allowed timeframe.

Once your return is received and inspected:

• You will receive store credit, OR

• Your requested exchange will be processed

Final Sale Items

The following items are FINAL SALE and not eligible for return or exchange:

• Sale or clearance items

• Seasonal styles

• Special occasion styles

• Accessories

• Home décor and gift items

Return Authorization Required

Before sending any return, you must contact customer service to receive a:

Return Confirmation Number

Returns sent without approval may not be accepted.

Return Shipping Responsibility

We charge a flat rate fee of $8 to ship returns back. The cost of the label will be deducted from your return. If you would like to take care of the return shipping, there is no fee. 

• Shipping costs will only be covered if:

  • Item is damaged, OR

  • Incorrect item was received

We’d love to hear from you! Whether you have questions about an order, need styling advice, or want to learn more about our latest arrivals, our team is here to help.

Visit Our Boutique

Stop by and shop with us in person — we’d love to see you! Find us at:

📍 306 Oak St, Brentwood, CA 94513, United States

Contact Information

Phone:
(925) 679-4922

Email:
hello@alluvplace.com

Store Hours

• Monday: 10:00 AM – 3:00 PM

• Tuesday – Friday: 10:00 AM – 5:00 PM

• Saturday: 8:30 AM – 5:00 PM

• Sunday: Closed

Customer Support

Have a question about:

• Orders or returns

• Product availability

• Sizing or styling

Reach out via phone or email, and we’ll get back to you as soon as possible.

Why Shop With ALLUV Place Boutique?

• Curated, trend-forward styles

• Personalized boutique experience

• New arrivals added regularly

• Local Brentwood, CA shopping destination